Shell Recharge
使用指南 User Guide
新手提示
Tip for New User
- Shell Recharge 充電站不設免費充電
Shell Recharge does not provide free charging service - 所有收費充電站有超時佔用費，充電服務完成後，繼續佔用充電站會有相關的費用，並在下一次充電時一併支付。
After charging service complete, our Charging Station will charge the user Occupancy Penalty Fee accordingly. The Fee will be paid at next transaction. - 充電不成功充電不會扣取任何費用，如有遇上充電不成功，可以拔槍重新充電。
Payment will not be proceed if charging is not success. If charging is not success, unplug the cable and retry. - 手機信號較差的埸地會有 免費WI-FI提供
Free Wifi is provided at the charging station with weak mobile signal.
充電站地圖
Charging Station Map
使用說明
User Guide
條款和條件
Shell Recharge 應用程式或網頁版：一般使用條款及細則
使用此流動應用程式或網頁版（「應用程式」）之前請先仔細閱讀相關使用條款及細則。如果進入或使用在任何電腦、手機、平板電腦，操控臺或其他裝置上使用應用程式的任何應用程式或功能（統稱為「裝置」及每部「裝置」），即證明您已確認閱讀、瞭解且同意遵循此使用條款及細則和任何其他適用法律。
如果您不同意此使用條款及細則，請勿存取或使用本應用程式或其任何功能。
1. 持有人及營運商資訊
1.1. 本應用程式由希路能源有限公司（「希路」）擁有並提供營運及技術支援。希路並將應用程式授權發給香港蜆殼有限公司及蜆殼澳門石油有限公司（「蜆殼」）。
1.2 在此使用條款及細則中，任何對「蜆殼」或「我方」的提述都被視為對蜆殼公司集團的提述，或為蜆殼公司集團中任一一間公司之提述（倘無必要指出相關具體公司）。
2. 用戶限制及存取
2.1. 本應用程式僅適用於駕車人士，不適用於沒有法定駕車權利的人士。駕車時不得存取或使用本應用程式。
2.2. 如要使用本應用程式的功能，您需要建立 Shell Recharge 會員帳戶並成功登入。我們將視使用您帳號名稱與密碼者為「您本人」。我們將賦予該使用者與您相同的權利，並將您視為該帳號所有行為的負責人。建議您妥善保管帳號名稱與密碼，切勿與他人分享，以防他人冒充您使用本應用程式。如您懷疑帳號遭濫用，請立即通知我們。聯絡方式詳見第 13 條（投訴程序）。
2.3. 請注意，本應用程式的某些功能需要上網方可使用。
3. 可接受使用
3.1. 您可以：
- (a) 存取本應用程式的任何部份（要成為 Shell Recharge 會員計劃客戶方可存取應用程式的會員計劃功能）；及
- (b) 列印任何或所有頁面副本，用於個人非商業用途。
3.2. 除上述允許情況外，您不得：
- (a) 複製（列印到紙張、儲存於磁碟、下載或以任何其他方式）、散佈（包括散佈副本）、廣播、以任何方式更改或篡改或以任何方式使用本應用程式所含之任何資料（包括用戶製作內容，但不包括您以合法方式發佈至應用程式或相關論壇）（除非上文第 3.1 條文另有規定）。此限制規定適用於全部或部份內容；
- (b) 從任何應用程式中複製或列印的材料裏面移除載於原始材料中的任何版權、商標或其他知識產權聲明；
- (c) 未經殼牌書面授權許可，不得連結至本應用程式，且此類請求應依本文件第 3.3 條之規定提出；
- (d) 出於任何違法用途，以任何違法方式或以違反此使用條款及細則之方式使用應用程式（或其任何部份），或做出欺詐或惡意行為（如非法入侵他人電腦或插入惡意代碼，包括在應用程式或任何作業系統插入病毒或有害資料）；
- (e) 以可能會損壞、停用、過載、破壞或危及蜆殼及希路系統或安全性或影響其他用戶的方式使用應用程式；
- (f) 從應用程式或系統收集或獲取任何資訊或資料，或嘗試解密操作應用程式伺服器的任何傳輸；或
- (g) 從應用程式下載或列印的材料中更改或刪除任何所有權聲明；
- (h) 在沒有經過蜆殼及希路明確書面同意的情況下規避或修改任何應用程式安全科技或軟件。
3.3. 在符合 3.2(c) 的規定下，如果您想要提供本應用程式的超文字或其他連結，請傳送電郵至 support@halo-e.co，並附上以下詳細資料：
- (a) 您想要連結至本應用程式的網頁的 URL；及
- (b) 您想要連結的本應用程式的網頁的 URL。
3.4. 根據上文第 3.3 條文的規定，蜆殼及希路可對任何請求做出全權同意或拒絕的決定。蜆殼及希路沒有義務同意任何此等請求或提供接受或拒絕任何此等請求的理由。
4. Shell Recharge 會員計劃條款及細則
如果您註冊成為 Shell Recharge 會員並成功登入帳戶使用本應用程式，即表示您同時同意遵守會員計劃的條款與細則。
5. 流動服務
本應用程式可免費使用，但需注意您的營運商會收取標準費用。本應用程式含有可用於特定流動裝置的服務及功能特色。使用本應用程式即表示您同意我們可通過電子方式連線至您的流動裝置並與您聯絡，且您使用此服務時的相關資訊可與蜆殼及希路分享。如果您更改或撤銷手機號碼，您必須立即更新帳戶資料，以確保我們不會將您的訊息傳送至使用您的舊號碼的人士。
6. 安全性
6.1. 以有是項功能提供為前提下，如果您在執行蜆殼及希路安全性程序過程中選擇或獲得用戶名稱、密碼或任何其他資訊，您必須保密管理此類資訊，不可向任何第三方公開或允許任何未獲授權人士以您的用戶名稱及/或密碼存取應用程式。您需承擔使用您的應用程式帳戶或通過您的裝置使用應用程式執行任何操作帶來的責任，蜆殼及希路不承擔因非法使用您的用戶名稱及/或密碼而導致的任何損失（無論您是否知情）。
7. 知識產權（“IPR”）
7.1. 本應用程式所包含的所有知識產權歸蜆殼或其許可人所有。應用程式所含的所有內容（包括但不限於文字、軟件、指令碼、代碼、設計、圖表、相片、聲音、音樂、影片、互動功能特色及所有其他內容「內容」為適用版權法律的集體創作，屬於蜆殼或其許可人所有的知識產權。蜆殼或其許可人所有保留本應用程式所含的 IPR 及相關內容的所有權利。
7.2. 尤其，本應用程式含有的商標包括但不限於「蜆殼」標誌及蜆殼徽章。本應用程式所含的所有商標之持有人為蜆殼或其許可人。蜆殼或其許可人保留所有本應用程式所含商標的所有權利。任何人不得在未經蜆殼法律部門書面同意的情況下，複製、仿效或使用蜆殼或其母公司或關聯公司的名稱或標誌。
7.3. 為清晰起見，關於上述第 1.1 條文的解釋，蜆殼在本應用程序中的擁有權僅指第 7.1 和 7.2 條文規定，關於本應用程式中包含的知識產權、內容和商標。本應用程序是希路授予的許可，源自希路的在線電動汽車充電平台，而該平台是由希路全資擁有。為免疑義，此區分不影響蜆殼對其營運的充電站所產生、衍生或相關的任何資料、內容或技術的擁有權。
7.4 此條款及細則沒有授予您任何 IPR 的許可，這類 IPR 許可由蜆殼或其許可人所持有。
8. 資料保護及私隱政策
8.1. 根據我方的私隱政策，我方使用您通過本應用程式向任何蜆殼公司及希路能源有限公司提供的與您相關的個人資料。請仔細閱讀相關條文後再繼續。根據我們的私隱政策，下載本應用程式即表示您同意使用這一資訊，此私隱政策已通過附注納入此使用條款及細則。
9. 免責聲明及責任
9.1. 您需對您所輸入或提交至應用程式的資訊的準確性負責。雖然蜆殼及希路已盡力確保應用程式提供的任何資訊在加入應用程式時的正確性，但蜆殼及希路概不保證此等資訊的準確性。
9.2. 在法律許可的最大範圍內，蜆殼及希路不承擔本應用程式相關操作及使用的所有明確的或暗含的保證。您明白並同意使用本應用程式時須自行承擔風險，並應自行對以下損害負責：裝置使用、用於存取應用程式的裝置的損壞、資料丟失或由於下載、存取或使用本應用程式而導致的任何類型的其他損害。
9.3. 在法律許可的最大範圍內，蜆殼及希路在任何情況下均不對您因使用本應用程式或對您因依賴本應用程式所載的任何資訊或建議或相關行為而發生之合同侵犯（包括疏忽）、違反法定責任或其他責任承擔以下責任：
- (a) 實際或預期利潤、銷售、儲蓄、使用、業務、商務損失或收益損失；
- (b) 業務中斷導致的損失；
- (c) 商譽或聲譽損失；
- (d) 資料、資訊或軟件的損失或損毀；或
- (e) 因使用應用程式或發佈於應用程式的任何資料而引起的任何間接、特殊或後續成本、費用、損失或損害，
（即使您及/或蜆殼和希路已合理預測或可能合理預期會出現此等成本、費用、損失或損害時亦然）。
10. 外部網站及應用程式
10.1. 應用程式可能包含外部網站或應用程式連結。您瀏覽至此等連結時，外部網站或應用程式可能會以全螢幕方式顯示（在這種情況下，您需要使用裝置按鈕以返回至應用程式），在一些情況下，外部網站或應用程式會顯示在應用程式框中（在這種情況下，您可以使用應用程式框中的導覽按鈕以返回至本應用程式）。提供這些連結的目的是幫助您快速方便地找到您可能感興趣的相關網站、應用程式、服務及/或產品。您需自行決定任何此等網站或應用程式提供的任何服務及/或產品是否符合您的要求。蜆殼及希路不對此應用程式或服務的持有人或營運商承擔責任，亦不對其提供之任何商品或服務、其網站或應用程式的內容承擔責任，且不做出或簽署與此相關的任何細則、保證或其他條款或陳述或接受任何相關責任（包括任何宣稱本應用程式所含的任何外部網站或應用程式之內容含有侵犯任何第三方知識產權連結而引起的任何責任）。
11. 更改/操作應用程式
11.1. 蜆殼及希路可隨時更改本應用程式中的所有部份或任何部份的格式及內容，包括但不限於移除應用程式中的功能特色及功能。
11.2. 為更新內容或滿足任何其他需要，蜆殼及希路可暫停執行本應用程式或其特定特性或功能，或暫停支持或維護應用程式。
11.3. 我們經常通過 Appstore 或 Google Play 發佈應用程式更新。視更新而定，您可能需要下載應用程式的最新版本且接受新條款後才能使用完整的應用程式或其部份功能。
12. 權利轉讓
12.1. 蜆殼可將此使用條款及細則項下的權利及義務轉讓予任何蜆殼附屬公司及／或希路。任何此類轉讓均不影響您根據此使用條款及細則所享有的權利或蜆殼及希路應承擔的義務。
13. 投訴程序
13.1. 如果您有與應用程式相關的問題或投訴，請電郵至 support@halo-e.co
14. 可區分性
14.1. 此使用條款及細則的任何一條文或子條文均具有單獨法律效力。若任何法庭或相關部門決定任何條文不合法或無法執行，其他條文或子條文仍然有效。
15. 終止
15.1. 蜆殼及希路保留因任何理由或無理由自行決定終止您的帳戶及/或您存取這一應用程式或其任何功能、刪除您的資料及您的任何用戶製作內容及/或隨時限制您使用應用程式所有部份或任一部份的權利，無需通知，亦無需對您或他人承擔責任。蜆殼及希路亦保留禁止存取應用程式或其任何功能或功能特色的權利。
15.2. 您若根據第 17 條文採取行為後，您不可建立新帳戶以規避帳戶終止、刪除或限制。
15.3. 您明白並同意在您的帳戶及/或應用程式存取權限被終止後，您的某些用戶製作內容仍可能會繼續顯示在應用程式中或通過應用程式顯示，或在合理的時段內儲存為備份副本。
15.4. 您的帳戶及/或應用程式存取權限被終止後，此使用條款及細則仍然有效。
16. 此使用條款及細則的更改
蜆殼及希路可隨時更改此使用條款及細則而恕不另行通知，更改生效時間為修改後應用程式使用條款及細則的發佈時間。倘使用條款及細則有所修改，我們會在您下一次使用應用程式時要求您接受修訂後的使用條款及細則。此後使用應用程式須遵循修訂後的使用條款及細則的規定。
17. 司法管轄權
此使用條款及細則受香港法律規管並依其解釋，倘因此等條款及細則而出現任何糾紛或因應用程式而出現任何糾紛，香港法庭對此等糾紛具有非專屬司法管轄權。
Terms and Conditions
Shell Recharge Applications: General Terms and Conditions of Use
Please read these terms and conditions of use carefully before using this mobile application or website (the “App”). By accessing or using this App or any functionality thereof on any computer, mobile phone, tablet, console or other device (together “Devices” and each a “Device”), you confirm that you have read, understood and agreed to be bound by these Terms and Conditions of Use and any other applicable law.
If you do not agree to these Terms and Conditions of Use, please do not access or use the App or any functionality thereof.
1. Owner and Operator Information
1.1. The App is owned, technically supported and operated by Halo Energy Limited (“Halo”). Halo has licensed the App to Shell Hong Kong Limited and Shell Macau Petroleum Company Limited (“Shell”).
1.2. For the purpose of these Terms and Conditions of Use, any reference to “Shell”, “we” or “us” may be a reference to the Shell group of companies in general, or to any one company within the Shell group of companies if no useful purpose is served by identifying that specific company.
2. User Restrictions and Access
2.1. This App is intended for motorists only and may not be used by any person who is not legally entitled to drive a motor vehicle. It should not under any circumstances be accessed or used whilst driving.
2.2. In order to use this App, you are required to register and sign in as a Shell Recharge member. We will treat anyone who uses Your username and password as "You". We will provide this user with all of the rights that We provide to You, and We will hold You responsible for the activities of anyone using Your username and password. We recommend that You keep Your username and password in strict confidence, and that You do not share this information with anyone who might "pretend" to be You with respect to the use of the Shell App. Please notify Us immediately if You suspect that someone is using Your username and/or password inappropriately. Our contact information is included in Section 13 (Complaints Procedure) below.
2.3. Be aware that the use of some of the functionalities of this App require access to the Internet.
3. Acceptable Use
3.1. You may:
- (a) access any part of the App (Shell Recharge customers will be able to access the key function(s) within the App); and
- (b) print off one copy of any or all of the pages for your own personal non-commercial use.
3.2. You may not, except as permitted above:
- (a) copy (whether by printing off onto paper, storing on disk, downloading or in any other way), distribute (including distributing copies), broadcast, alter or tamper with in any way or otherwise use any material contained in the App (including User Generated Content, unless it is your own User Generated Content that you legally post to the App or associated forum) except as set out under Clause 3.1 above. These restrictions apply in relation to all or part of the Content;
- (b) remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from the App;
- (c) without the written authorized permission of Shell, which such request should be made in accordance with provision 3.3 herein, link to the App;
- (d) use the App (or any part of it) in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms and Conditions of Use, or act fraudulently or maliciously, for example, by hacking into or inserting malicious codes, including viruses, or harmful data, into the App or any operating system;
- (e) use the App in a way which could damage, disable, overburden, impair or compromise Shell and Halo’s systems or security or interfere with other users;
- (f) collect or harvest any information or data from the App or our systems or attempt to decipher any transmissions to or from the servers running any part of the App; or
- (g) change or delete any ownership notices from materials downloaded or printed from the App;
- (h) circumvent or modify any App security technology or software, without Shell and Halo’s express written consent.
3.3. Subject to Clause 3.2(c), if you wish to provide a hypertext or other link to this App, please email support@halo-e.co with details of:
- (a) the URL(s) of the web page(s) from which you are proposing to link to this App; and
- (b) the URL(s) of the web page(s) on this App to which you are proposing to link.
3.4. Shell and Halo may, at its sole discretion, agree to or reject any request made in accordance with Clause 3.3 above. Shell and Halo have no obligation to agree to any such request or to provide any reason for accepting to rejecting any such request.
4. Shell Recharge Loyalty Program Terms and Conditions
In accessing or using the App by logging in to your Shell Recharge account, then your use of the Shell Recharge service will also be subject to the Shell Recharge Terms and Conditions.
5. Mobile Services
The use of the App is for free but be aware that your carrier´s normal rates apply. The App contains services and features that are available to certain mobile Devices. By using the App, you agree that we may communicate with you by electronic means to your mobile Device and that certain information about your use of these services may be shared with Shell and Halo. If you change or deactivate your mobile phone number, you have to immediately update your account information to ensure that we don't send your messages to the person who acquired your old number.
6. Security
6.1. If you choose or are provided with a username, password or any other piece of information as part of Shell and Halo’s security procedures, you must treat such information as confidential and you must not disclose it to any third party nor allow any unauthorized person access to the App under your username and/or password. You are responsible for any actions that take place while using your App account or while using the App via your Device. Shell and Halo are not responsible for any loss that results from the unauthorized use of your username and/or password, with or without your knowledge.
7. Intellectual Property Rights (“IPR”)
7.1. All intellectual property contained in or on the App is owned by Shell or its licensors. All content in the App including, but not limited to, text, software, scripts, code, designs, graphics, photos, sounds, music, videos, interactive features and all other content (“Content”) is a collective work under applicable copyright laws and is the proprietary property of Shell or its licensors. Shell or its licensors, reserves all of its rights in respect of the IPR contained in the App and in respect of the Content.
7.2. In particular, this App contains trademarks including, but not limited to, the mark "Shell" and the Shell emblem. All trademarks included on this App are owned by Shell or its licensors. Shell and its licensors reserve all of their rights in respect of the trademarks included on this App. You shall have no right to, and You shall not, copy, imitate, or use the name or logo of Shell or any of its parents or affiliates without Shell legal officer's written consent.
7.3. For clarity, Shell’s ownership in the App refers only to the intellectual property, trademarks, and Content specifically related to the Shell brand, as outlined in Clauses 7.1 and 7.2 above. The App is based on a proprietary platform owned by Halo and licensed to Shell. For the avoidance of doubt, this distinction does not affect Shell’s ownership of any data, content, or technology created, derived from or related to Shell-operated charging stations.
7.4. Nothing in these Terms and Conditions of Use shall be interpreted as granting to you any license of IPR owned by Shell or its licensors.
8. Data Protection and Privacy Policy
8.1. Personal details and other information relating to you provided to any Shell company and Halo through this App will only be used in accordance with our Privacy Policy. Please read this carefully before continuing. By downloading the App you are consenting to use of this information in accordance with our Privacy Policy, which is incorporated into these Terms and Conditions of Use by this reference.
9. Disclaimer and Liability
9.1. You are responsible for the accuracy of the information that you enter or submit into the App. While Shell and Halo do its best to ensure that any information provided as part of this App is correct at the time of inclusion on the App, Shell and Halo cannot guarantee the accuracy of such information.
9.2. To the fullest extent permitted by law, Shell and Halo disclaim all warranties, express or implied, regarding the operation and use of the App. You understand and agree that you use the App at your own risk and that you are solely responsible for your use and for any damage to the Device through which you access the App, loss of data or any other harm of any kind which may result from downloading, accessing or using the App.
9.3. To the fullest extent permitted by law, Shell and Halo shall under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, arising under or in connection with either your use of this App, or for your reliance on any information or advice contained in the App for:
- (a) loss of actual or anticipated profit, sales, savings, use, business, business opportunity or revenue;
- (b) losses caused by business interruption;
- (c) loss of goodwill or reputation;
- (d) loss or corruption of data, information or software; or
- (e) any indirect, special or consequential cost, expense, loss or damage suffered by you in connection with your use of the App or any materials posted on it, even if such cost, expense, loss or damage was reasonably foreseeable or might reasonably have been contemplated by you and/or Shell and Halo.
10. External Websites and Applications
10.1. The App may include links to external websites or applications. When you follow such links the external website or application may appear as a full screen (in which case you will need to use the Device button to return to this App) or in some cases it may appear within the frame of this App (in which case you will be able to return to this App by using the navigation buttons within the frame or this App). These links are provided in order to help you find relevant websites, applications, services and/or products which may be of interest to you quickly and easily. It is your responsibility to decide whether any services and/or products available through any of these websites or applications are suitable for your purposes. Shell and Halo are not responsible for the owners or operators of these applications or websites or for any goods or services they supply or for the content of their websites or applications and does not give or enter into any conditions, warranties or other terms or representations in relation to any of these or accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external website or application to which this App includes a link infringes the intellectual property rights of any third party).
11. Changes to/Operation of the App
11.1. Shell and Halo may change the format and content of all or any part of this App at any time, including but not limited to removal of features or functionalities in the App.
11.2. Shell and Halo may suspend the operation of this App, or of certain of its features or functionalities, for support or maintenance work, in order to update the content or for any other reason.
11.3. Updates to the App may be issued from time to time through the Appstore or Google Play. Depending on the update, you may not be able to use all or part of the App until you have downloaded the latest version of the App and accepted any new terms.
12. Transfer of Rights
12.1. Shell may transfer its rights and obligations under these Terms and Conditions of Use to any affiliate of Shell and/or Halo. Any such transfer will not affect your rights or Shell and Halo’s obligations under these Terms and Conditions of Use.
13. Complaints Procedure
13.1. If you have a question or complaint about this App, please email support@halo-e.co.
14. Severance
14.1. Each of the Clauses or sub-clauses of these Terms and Conditions of Use operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining Clauses or sub-clauses will remain in full force and effect.
15. Termination
15.1. Shell and Halo reserve the right in its sole discretion to terminate your account and/or access to this App or any functionalities thereof, delete your profile and/or restrict your use of all or any part of the App at any time, for any or no reason, without notice and without liability to you or anyone else. Shell and Halo also reserve the right to prevent access to the App or any of its functionalities or features.
15.2. After any line of action subject to Clause 15.1 you are not allowed to create a new account to circumvent the termination, deletion or restriction.
15.3. You understand and agree that some of your User Generated Content may continue to appear on or through the App or may persist in backup copies for a reasonable period of time even after your account and/or access to the App is terminated.
15.4. These Terms and Conditions of Use remain in effect after your account and/or access to the App is terminated.
16. Changes to these Terms and Conditions of Use
Shell and Halo may change these Terms and Conditions of Use at any time without notice, effective upon posting the amended Terms and Conditions of Use to the App. In the event that the Terms and Conditions of Use are amended, you will be asked to accept those revised Terms and Conditions of Use when you next use the App. Any use of the App thereafter will be on the basis of those revised Terms and Conditions of Use.
17. Jurisdiction
These Terms and Conditions of Use are governed by and to be interpreted in accordance with the laws of Hong Kong and in the event of any dispute arising in relation to these terms and conditions or any dispute arising in relation to the App the courts of Hong Kong will have non-exclusive jurisdiction over such dispute.
written consent.蜆殼私隱政策
這是Shell Recharge 應用程式及網頁版（「Shell Recharge」）的私隱政策。本私隱政策對於您作為 (i) 我們的客戶，(ii) Shell Recharge 會員計劃（「會員計劃」）之客戶，(iii) 蜆殼香港及澳門網頁的瀏覽者及/或 (iv) 由香港蜆殼有限公司或澳門蜆殼有限公司或其關聯公司（「蜆殼」）及希路能源有限公司（「希路」）推出的Shell Recharge的用戶。
我們會不時對本政策做出修改。請定期檢閱我們的政策。本私隱政策的最後修改日期為2025年06月10日。
特別注意事項 - 年齡限制
Shell Recharge僅適用於駕車人士，不適用於沒有法定駕車權利的人士。如您沒有法定駕車權利，請不要使用Shell Recharge和/或向我們發送您的個人信息（例如您的姓名、電話、電子郵件地址或車輛型號）。
1. 本私隱政策的適用於甚麼範圍?
本私隱政策適用於我們處理您作為 (i) 我們的客戶，(ii) 會員計劃之客戶，(iii) 蜆殼香港及澳門網頁 (網頁) 的瀏覽者及/或 (iv) Shell Recharge用戶的個人資料。
在網頁上您會發現一些其他網站或應用程式的鏈接。儘管這些網站或應用程式經過小心選擇，我們對這些網站或應用程式處理您的個人資料概不負責。因此，本私隱政策並不適用於使用這些網站或應用程式。
2. 誰負責管理您的個人資料?
您的個人資料由香港蜆殼有限公司與澳門蜆殼有限公司共同擔任資料控制者進行管理。希路能源有限公司作為蜆殼的資料處理者，將嚴格按照蜆殼的指示處理您的個人資料。
- 香港蜆殼有限公司為一間於香港特別行政區註冊成立的公司，註冊辦事處位於香港九龍觀塘巧明街100號Landmark East友邦九龍大樓35樓。
- 澳門蜆殼有限公司為一間於澳門特別行政區註冊成立的公司，註冊辦事處位於澳門友誼大馬路876號碧濤花園三樓310室。
- 希路能源有限公司為一間於香港特別行政區註冊成立的公司，註冊辦事處位於香港荔枝角長順街1號新昌工業大廈地下1號單位。
3. 收集您的資料的目的
本私隱政策列出我們所收集的個人資料及收集的目的。
3.1. 客戶服務及關係管理
使用資料的目的
如果您聯絡我們的客戶服務中心作查詢或投訴，我們可能會請您提供一些資料以識別您的身份，以及讓我們回應您的查詢。我們僅在此情況下使用您所提供的任何資料，並用作改善我們的客戶支援服務。
甚麼個人資料將被使用?
為適當地回應您的查詢或投訴，我們將您的查詢或投訴詳情記錄在我們的客戶資料庫。我們可能會請您提供聯繫方式，以便向您回覆您的查詢或投訴。如果查詢或投訴是有關您所參加的會員計劃，我們可能會請您提供更多個人資料以確認您的身份。
3.2. 參與推廣計劃
使用資料的目的
蜆殼及希路會定期為客戶舉辦推廣活動。有時候我們會請您透過登記表格、廣告或網站提供您的個人資料以參加推廣活動。
甚麼個人資料將被使用?
如果您參加這些推廣活動，我們將就您所提供的個人資料 (包括您的姓名、電話、電郵地址及車輛型號) 用作登記或確認您的參與、識別您是否符合參加推動活動的條件，以及向您寄送獎品或優惠。根據不同的推廣活動，我們也可能處理您參與推廣活動的資料。
3.3. 開發及改善產品及服務
使用資料的目的
蜆殼及希路透過問卷調查的方式定期與客戶進行市場研究。我們使用您在有關問卷調查的回應來進行質量評估和改善客戶體驗。
甚麼個人資料將被使用?
如果您選擇參加問卷調查，我們可能使用您所提供的個人資料 (包括您的姓名、電話、電郵地址及車輛型號)。
3.4. 一般優惠
使用資料的目的
作為蜆殼的客戶或我們Shell Recharge會員計劃的成員，您可能會收到蜆殼及希路的一般優惠及資訊 (「一般優惠」)。
我們透過一般優惠，向您提供您可能感興趣的蜆殼產品、活動和推廣活動。您可能透過一般郵件（通過推送通知）、電子郵件、短信、會員計劃網站、應用程式、社交媒體或您所使用的其他數碼渠道收到有關一般優惠的資料。您可以隨時在網上調整您的渠道偏好和帳戶設置。如果您是會員計劃之客戶，您可以在任何時候通過會員計劃網站調整您的聯絡偏好和帳戶設置。
甚麼個人資料將被使用?
我們可能使用您所提供的個人資料 (包括您的姓名、電話、電郵地址及車輛型號) 向您發送一般優惠。
取消接收一般優惠
您可以隨時以取消接收方式停止接收蜆殼及希路的一般優惠。我們會將所有不再適用於向您提供一般優惠的個人資料刪除或改為匿名資料。
3.5. 個人化優惠
使用資料的目的
作為蜆殼的客戶或我們會員計劃的成員，透過分析您的消費紀錄、曾參加的推廣活動、問卷調查、會員計劃及使用的網站、應用程式及其他數碼渠道，您可能會收到蜆殼及希路根據您的喜好所提供的個人化優惠(「個人化優惠」)。
我們透過個人化優惠，向您提供我們認為您可能感興趣的蜆殼產品、活動和推廣活動。您可能透過一般郵件、電子郵件、短信、透過會員計劃網站、應用程式、社交媒體、優惠券或您所使用的其他數碼渠道收到有關個人化優惠的資料。您可以隨時在網上調整您的渠道偏好和帳戶設置。
甚麼個人資料將被使用?
為了能夠向您提供個人化優惠，蜆殼及希路須要了解您的喜好。為了能夠確定您的喜好，蜆殼及希路將分析：
- 您的消費紀錄；
- 當中的資料包括 (i) 您購買的個別服務，(ii) 您每筆交易的消費總額，(iii) 您消費的時間和地點及 (iv) 您的付款方式。
- 您使用優惠券的取向；
- 當中的資料包括 (i) 您使用優惠券的數量，(ii) 您選擇使用優惠券的種類及(iii) 您使用優惠券的頻率和時間。
- 您如何及在何處獲得優惠 (包括優惠券) (如適用)；
- 您對網站、應用程式及我們發給您的電子郵件的使用情況
- 當中的資料包括 (i) 您在網站點選的連結，(ii) 您登入會員計劃網上賬戶的次數，(iii) 根據IP 地址所顯示您的位置，(iv) 您如何回應或處理我們發給您的電子郵件，及 (v) 您如何使用應用程式 (包括事前經您同意通過我們的應用程式所獲得的位置、您通過Shell Recharge所紀錄的旅程並於其他用戶比較，其中包括您的汽車座標 (如事前經您同意收集位置)，或您使用應用程式的付款詳情。
- 您參與的推廣活動
- 您回答的問卷調查
為確定您的喜好，蜆殼可能結合已由蜆殼子公司及希路所獲得您的個人資料，包括您對以下各項的使用情況：
- 會員計劃；
- 網站、應用程式、優惠券、社交媒體、推廣活動及其他數碼渠道；
- 在Shell Recharge 充電設施使用者的數據，包括和您興趣類似的客戶，以及來自第三方來源有關您額外的社會人口信息，以分析你以往的消費。
取消接收個人化優惠
您可以隨時以取消接收方式停止接收蜆殼及希路的個人化優惠。我們將不再分析您的個人資料及消費習慣，並將所有不再適用於向您提供個人化優惠的個人資料刪除或改為匿名資料。
3.6. 管理我們的會員計劃
使用資料的目的
我們收集您的個人資料以對您參加我們的會員計劃作管理。
甚麼個人資料將被使用?
我們可能處理任何或所有您登記加入會員計劃時所提供的個人資料，例如您的姓名、電話、電郵地址和車輛型號。
退出會員計劃
您可以電郵至support@halo-e.co聯絡蜆殼及希路隨時選擇完全退出Shell Recharge的會員計劃。我們會將您在登記加入會員計劃時所提供的任何個人資料刪除或改為匿名資料所提供的個人資料。
3.7. 網站和應用程式的技術及功能管理
使用資料的目的
當您瀏覽或使用我們的網站或應用程式，我們將收集一些有關您的技術資料 (例如您的IP地址、事前經您同意通過我們的應用程式所獲得您的位置)，向您提供我們網上服務的功能，並作管理。我們就這些技術資料，能夠管理網站及應用程式，例如解決技術故障或提高其可靠性。
甚麼個人資料將被使用?
我們處理的技術資料包括您電腦、平板電腦或智能電話的IP地址，您的位置、您瀏覽網站或應用程式頁面的詳情、您使用的瀏覽器、您之前/之後瀏覽的網站及您瀏覽逗留的時間。
3.8. 產生管理信息和統計數據
使用資料的目的
蜆殼及希路透過統計分析對市場趨勢進行調查。我們使用調查的結果評估我們目前的產品及服務，並令我們的產品、營銷及充電站服務切合市場的新發展。該研究結果僅以匯總的基礎作報告。
3.9. 預防、偵查和調查詐騙行為
使用資料的目的
蜆殼及希路將使用您向我們提供的個人資料來預防、偵查和調查詐騙行為，並執行其條款及細則。
3.10. 反饋和論壇設施
如果在任何時候Shell Recharge提供的任何反饋和/或論壇設施（或類似），蜆殼及希路可能會收集您在使用這些設施進行信息披露。這些信息將按照本隱私政策使用。請注意，蜆殼及希路不會就其他各方使用您通過Shell Recharge或論壇設施而向第三方提供的個人資料而承擔任何責任。請小心哪些個人信息以這種方式披露。
4. 甚麼人可以取得您的資料?
蜆殼及希路可能向以下人士披露您的個人資料：
- 授權參與會員計劃的第三方公司，例如任何允許向會員計劃成員提供產品和/或服務的公司；
- 任何蜆殼及其子公司的代理、服務提供商和/或分包商；
- 蜆殼及希路擬轉讓其任何權利及/或義務的任何人士。
蜆殼及希路使用第三方進行個別處理，例如網站寄存。所收集的個人資料有可能轉交予授權的第三方，而該向您提供服務的第三方有可能位於歐洲經濟區以外。舉例來說，我們的伺服器有可能不時位於歐洲經濟區以外的國家，或我們其中有些服務供應方位於歐洲經濟區以外的國家。這些第三方必須取得個人資料以執行這些處理，蜆殼及希路採取了必要的架構和/或合同措施，以確保您的個人資料是只供上述的用途作處理，並實施適當的保密措施以保障您的個人資料。
除載列於本私隱政策外，未經您的許可我們不會透露任何個人資料，除非我們在法律上有權或被要求這樣做，或者如果我們認為有必要採取行動以保護和/或捍衛我們的權利、財產或人身安全，以及我們的用戶/客戶或其他人士。只有當蜆殼及希路按法律要求透露個人資料時，您的個人資料將被提供給監管機構、財政當局和調查機構。
5. 您的個人資料將被保留多長時間?
根據您的要求退出會員計劃，或通過刪除Shell Recharge，我們將在合理的時間內盡快關閉有關賬戶。我們也將關閉或停用非活躍的客戶賬戶，並將關閉違反本私隱政策或適用的條款及細則的賬戶。我們將把被關閉或停用賬戶的個人資料在合理的時間內盡快刪除或改為匿名資料。在某些情況下，我們將把關閉或停用賬戶的個人資料保留一段更長時間，以防止欺詐或在法律允許或被法律要求下採取行動。
6. 蜆殼及希路使用哪些 cookie?
Shell Recharge使用“cookie”或類似技術。Cookie 是一種小型資料檔案，這些檔案將傳送至您的瀏覽器，當您再次瀏覽網站時讓我們能識別您的瀏覽器。蜆殼、希路及授權的服務供應商可能以一種稱為 “clear GIF”的小型圖形檔案，加上 cookie以識別您和您對Shell Recharge的使用。蜆殼、希路及有關服務供應商可能使用其他技術將信息以本地共享對象或本地儲存方式儲存在您的瀏覽器，如HTML 5 cookie、flash cookie和其他網絡應用軟件的方法。
使用這些技術，讓我們可以收集關於使用Shell Recharge的數據，例如哪些網頁面被瀏覽、您對本網站信息的互動和您瀏覽的時間長度。
功能性 cookie
蜆殼及希路儲存必須的cookie以維持Shell Recharge的功能。例如，cookie會記住您的偏好如語言和地區，這些偏好將在您再次訪問Shell Recharge時成為預定設置。但是，若您希望的話，可以通過更改瀏覽器設置來選擇拒絕或阻止蜆殼及希路設置的 cookie，請參閱瀏覽器的幫助功能以獲取更多詳情。
網站分析 cookie
蜆殼及希路可能使用第三方cookie作網站分析。該cookie讓蜆殼及希路分析Shell Recharge的使用情況。這視乎蜆殼的授權服務提供商向蜆殼及希路提供匯總的統計數據，並讓蜆殼及希路了解您使用Shell Recharge的方式。蜆殼、希路與該等服務供應商僅在法律要求下向第三方提供此類數據。
廣告 cookies
蜆殼及希路可能使用第三方cookie作廣告用途。蜆殼及希路可能使用授權服務提供商在Shell Recharge及在網上其他網站提供廣告。該等服務提供商可能會在您的瀏覽器放置cookie，並可能收集信息幫助他們識別您的設備，如IP地址或其他獨特或設備標識符。
蜆殼及希路不會將cookie保留長於必要時間。我們使用會話cookie及持久性cookie：
- 會話cookie可以追蹤使用情況，例如您瀏覽的網頁及使用的選項。當您關閉瀏覽器後，會話cookie將被刪除
- 持久性cookie讓Shell Recharge可識別您隨後的訪問。它將保留在系統上，直到您將其刪除。
請注意大部份瀏覽器會自動接受cookie，因此若不希望使用，則需要主動刪除或阻止 cookie。
此外，您也可以訪問 www.allaboutcookies.org 以獲取有關如何刪除或拒絕 cookie 的詳情，以及 cookie 常識。有關如何在手機瀏覽器中使用、拒絕或刪除 cookie 的詳情，請參閱手機隨附的手冊。
請注意，如果拒絕使用 cookie，您仍可以訪問我們的網站，但某些功能可能無法正常運作，而您可能未能使用Shell Recharge的所有功能。
7. 通過社交媒體與我們交流
通過社交媒體分享我們的網站或內容
如果您選擇透過社交媒體，如LinkedIn、Facebook 及/或Twitter分享我們的網站、Shell Recharge或內容，您的個人資料(如姓名及您對蜆殼感興趣)將會顯示給到訪您在LinkedIn、Facebook 及/或Twitter個人網頁的瀏覽者。在使用這些社交媒體網站僅適用於該社交媒體網站的條款及細則（包括私隱政策）。蜆殼對有關的社交媒體網站對您個人資料的處理或其私隱政策概不負責，因此，蜆殼的私隱政策不適用。
我們的 Facebook 專頁
我們設有一個Facebook 專頁。當您透過我們的Facebook 專頁與我們溝通 (例如當您發佈評論、上載媒體、發送私人訊息或按“讚好”來成為粉絲，我們可能收到關於您的個人資料，包括您的(用戶)姓名、個人資料相片、家鄉、電郵地址、性別)。在相關的Facebook私隱政策對我們如何使用您的個人資料進行了描述，當中亦適用於 (i) 本私隱政策及(ii) Facebook 的使用條款及其他聲明。蜆殼鼓勵您細心閱讀有關Facebook 的使用條款及其他聲明。該使用條款及其他聲明可能有別於本私隱政策。
8. 我們如何保護您的個人資料?
我們已採用技術和政策以保護您的私隱免受未經授權的存取和不當的使用。
9. 有關存取、刪除等的查詢及要求
我們旨在盡可能準確地保留有關您的資料。如果您希望審查、更改或刪除所提供給我們的詳細資料，請電郵至 support@halo-e.co 以提出要求。
請注意，如果拒絕使用 cookie，您仍可以訪問我們的網站，但某些功能可能無法正常運作，而您可能未能使用Shell Recharge的所有功能。
7. 通過社交媒體與我們交流
通過社交媒體分享我們的網站或內容
如果您選擇透過社交媒體，如LinkedIn、Facebook 及/或Twitter分享我們的網站、Shell Recharge或內容，您的個人資料(如姓名及您對蜆殼感興趣)將會顯示給到訪您在LinkedIn、Facebook 及/或Twitter個人網頁的瀏覽者。在使用這些社交媒體網站僅適用於該社交媒體網站的條款及細則（包括私隱政策）。蜆殼對有關的社交媒體網站對您個人資料的處理或其私隱政策概不負責，因此，蜆殼的私隱政策不適用。
我們的 Facebook 專頁
我們設有一個Facebook 專頁。當您透過我們的Facebook 專頁與我們溝通 (例如當您發佈評論、上載媒體、發送私人訊息或按“讚好”來成為粉絲，我們可能收到關於您的個人資料，包括您的(用戶)姓名、個人資料相片、家鄉、電郵地址、性別)。在相關的Facebook私隱政策對我們如何使用您的個人資料進行了描述，當中亦適用於 (i) 本私隱政策及(ii) Facebook 的使用條款及其他聲明。蜆殼鼓勵您細心閱讀有關Facebook 的使用條款及其他聲明。該使用條款及其他聲明可能有別於本私隱政策。
8. 我們如何保護您的個人資料?
我們已採用技術和政策以保護您的私隱免受未經授權的存取和不當的使用。
9. 有關存取、刪除等的查詢及要求
我們旨在盡可能準確地保留有關您的資料。如果您希望審查、更改或刪除所提供給我們的詳細資料，請電郵至 support@halo-e.co 以提出要求。
Shell Privacy Policy
This is the Privacy Policy for the Shell Recharge application and website (Shell Recharge). This Privacy Policy provides information on the processing of your personal data as a result of being (i) one of our customers, (ii) a member of the Shell Recharge Loyalty Program (Loyalty Program), (iii) a visitor to the Shell Hong Kong or Macau website and/or (iv) a user of the Shell Recharge by Shell Hong Kong Limited and Shell Macau Limited or one of its affiliates (Shell) and Halo Energy Limited (Halo).
This Privacy Policy may be changed over time. You are advised to regularly review the Privacy Policy for possible changes. This Privacy Policy was last changed on 10.06.2025.
Special Notice – age restriction
Shell Recharge is intended for motorists only and should not be used by anyone who is not legally entitled to drive. If you are not legally entitled to drive please do not use Shell Recharge and / or send us your personal data (for example your name, telephone number, email address or car model).
1. When is this Privacy Policy applicable?
This Privacy Policy provides information on the processing of your personal data as a result of being (i) one of our customers, (ii) a member of the Shell Recharge Loyalty Program (Loyalty Program), (iii) a visitor to the Shell Hong Kong or Macau website and/or (iv) a user of the Shell Recharge.
In the Shell Recharge you may find a number of links to other websites or applications. Although these websites or applications are selected with care, we are not responsible for the processing of your personal data through these websites or applications. This Privacy Policy is therefore not applicable to the use of such websites or applications.
2. Who is the controller of your data?
Shell Hong Kong Limited, a company registered in Hong Kong whose registered office is at 35/F, AIA Kowloon Tower, Landmark East, 100 How Ming Street, Kwun Tong, Kowloon, Hong Kong, Shell Macau Limited, a company registered in Macau whose registered office is at Avenida da Amizade, no 876, Edifício Marina Gardens, Sala 310, 3o andar, em Macau, are the controller for the processing of your personal data. Halo Energy Limited, a company registered in Hong Kong whose registered office is at Unit 1, Ground Floor, Sun Cheong Industrial Building, 1 Cheung Shun Street, Lai Chi Kok, Hong Kong acts as a data processor on behalf of Shell, and processes personal data strictly in accordance with Shell’s instructions.
3. For what purpose do we process your personal data?
In this Privacy Policy we describe what personal data we process and for what purposes.
3.1. Customer service and relationship management
What does this purpose entail?
If you contact our Customer Service Centre with a question or a complaint, we may ask you for certain information to identify yourself and to help us respond to your enquiry. We use any personal data supplied only for this purpose and to improve our customer support services.
Which personal data do we process for this purpose?
To be able to respond appropriately to your question or complaint, we note details of your question or complaint in our customer database. We may also ask you for contact details in order to keep you informed about your question or complaint. If you have a question or complaint relating to your participation in our Loyalty Program, we may also ask for additional personal details to confirm your identity.
3.2. Participate in promotions
What does this purpose entail?
Shell and Halo regularly run promotions for its customers. In some cases we may ask you to provide us with your personal data through a registration form, advertisement or website in order to participate in the promotion.
Which personal data do we process for this purpose?
If you choose to participate in such promotions, we may process the personal data provided by you (including your name, telephone number, e-mail address and car model) in order to register or confirm your participation, to determine whether you fulfill the promotion conditions and to send you any prizes or benefits. Depending on the promotion we may also process information on your participation in the promotion.
3.3. Development and improvement of products and services
What does this purpose entail?
Shell and Halo regularly conduct market research with its customers through the use of surveys. We use your responses to such surveys for quality assessments and to improve your customer experience.
Which personal data do we process for this purpose?
If you choose to participate in our surveys, we may process the personal data provided by you (including your name, telephone number, e-mail address and car model).
3.4. General Offers
What does this purpose entail?
As a customer of Shell or a member of our Loyalty Program, you may receive general offers and information from Shell and Halo (“General Offers”).
With General Offers, we would like to notify you of Shell products, events and promotions that may be of interest to you. You may receive your General Offers by regular mail, email, SMS, through the Loyalty Program Website, App (through push notifications), social media, coupons or any other digital channels used by you. If you are a Loyalty customer you may adjust your Contact Preferences & Account Settings at any time via the Loyalty Program Website.
Which personal data do we process for this purpose?
For sending you General Offers, we may process the personal data provided by you (including your name, telephone number, e-mail address and car model).
Opting out of General Offers
You can at any time stop receiving General Offers by opting out via the App Settings. We will delete or render anonymous any personal data that is no longer needed to serve you with General Offers.
3.5. Personalised Offers
What does this purpose entail?
As a customer of Shell or a member of our Loyalty Program, you may receive offers from Shell and Halo that are tailored towards your personal preferences based on analyzing your purchase history, your participation in promotions, surveys, the Loyalty Program and your use of Websites, Apps and other digital channels (“Personalised Offers”).
With Personalised Offers, we would like to notify you of Shell products, events and promotions that we believe may be of interest to you. You may receive your Personalised Offers by regular mail, email, SMS, through the Loyalty Program Website, App (through push notifications), social media, coupons or any other digital channels used by you. If you are a Loyalty customer you may adjust your Contact Preferences & Account Settings at any time via the Loyalty Program Website.
Which personal data do we process for this purpose?
In order to be able to provide you with Personalised Offers, Shell and Halo need to understand your preferences. In order to be able to determine your preferences, Shell and Halo may analyse:
- Your purchase history;
- This includes data regarding (i) specific services you purchase, (ii) the total amount of your purchases per transaction, (iii) the time and place of the purchases you make and (iv) the payment method you use.
- How you use your coupons;
- This includes data regarding (i) the quantities of coupons you have used, (ii) the type and description of the coupon you have used, and (iii) the frequency and time of redemption of your coupons.
- If, how and where you redeem offers (including coupons);
- Your use of the Website, App and e-mails you receive from us
- This includes data regarding (i) the links you click on the Website, (ii) the number of times you login to your online Loyalty Program account, (iii) your location based on your IP-address, (iv) how you respond to or engage with e-mails sent by us, and (v) how you use the App (including your location as obtained through our App if this is something that you have previously consented to, your recorded journeys on Shell Recharge App including your vehicles co-ordinates, comparing this against other users (if you have consented to collection of your location) or your payments made by using the App.
- Your participation in promotions
- Your responses to surveys
In order to determine your preferences, Shell may also combine your personal data already known by affiliates of Shell and Halo including your use of:
- the Loyalty Program;
- Websites, App, coupons, social media, survey’s, promotions and other digital channels;
- Transaction details at Shell Recharge facilities, along with purchases of customers with similar interests and supplemental socio-demographic information about you from third party sources in order to analyse your previous purchases.
Opting out of Personalised Offers
You can at any time stop receiving Personalised Offers by opting out via the App Settings. We will in such case stop analysing your personal data and purchasing habits, and delete or render anonymous any personal data that is no longer needed to serve you with Personalised Offers.
3.6. Administering our Loyalty Program
What does this purpose entail?
We process your personal data in order to administer your participation in our Loyalty Program.
Which personal data do we process for this purpose?
We may process any or all of the personal data provided by you during your enrollment in the Loyalty Program, such as your name, telephone number, e-mail address and car model.
Opting out of the Loyalty Program
You can choose to discontinue your participation in the Loyalty Program entirely at any time by contacting Shell and Halo at support@halo-e.co. We will then delete or render anonymous any personal data you provided to us when you enrolled for the Loyalty Program.
3.7. Technical and functional management of the Website and App
What does this purpose entail?
When you visit or use the Website or App, we process some technical information about you (such as your IP address, your location as obtained through our App if this is something that you have previously consented to) and provide you the functionalities of our online services and to manage them. With this technical information we are able to manage the Website and Apps, for example to resolve technical failures or to improve their reliability.
Which personal data do we process for this purpose?
We process technical data such as the IP address, your location and recorded journeys and vehicles co-ordinates, speed and acceleration on Shell Drive of your computer, tablet or smartphone, details of the pages you have visited on the Website or App, the web browser you use to surf, previous/subsequent sites that you have visited and the length of your visit/session.
3.8. The generation of management information and statistical data
What does this purpose entail?
Shell and Halo perform research into market trends through statistical analysis. We use the results of such research to evaluate our current products and services and to adapt our products, marketing and service stations to new developments. The research results are only reported on an aggregate basis.
3.9. Preventing, detecting and investigating fraud
What does this purpose entail?
Shell and Halo may use the personal data you provide Shell to prevent, detect and investigate fraud and to enforce its Terms and Conditions.
3.10. Feedback and forum facilities
If at any time Shell Recharge offers any feedback and/or forum facilities (or similar), Shell and Halo may collect the information that you disclose in using such facilities. Such information will be used in accordance with this Privacy Policy. Please note that Shell and Halo cannot be held responsible for other parties' use of the personal data which you make available to such third parties through any feedback or forum facilities in Shell Recharge. Please be careful about what personal data you disclose in this way.
4. Who has access to your data?
Shell and Halo may disclose your personal data to any of the following:
- Authorized third party companies involved in the operation of the Loyalty Program, such as any other company that is permitted to supply products and/or services to Loyalty Program members;
- Any agents, service providers and/or subcontractors of Shell and its affiliates;
- Any person to whom Shell and Halo propose to transfer any of its rights and/or duties.
Shell and Halo use third parties for certain processings, such as website hosting. The collected personal data may be transferred to authorized third parties, which may be located outside of the Economic European Area (EEA) as part of the services offered to you. By way of example, this may happen if any of our servers are from time to time located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA. As far as these third parties have access to personal data in order to execute these processings, Shell and Halo have taken the required organizational and/or contractual measures to ensure that your personal data is exclusively processed for the purposes mentioned above and that adequate levels of protection have been implemented in order to safeguard your personal data.
Except as set out in this Privacy Policy, we will not disclose any personal data without your permission unless we are legally entitled or required to do so or if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of our users/customers or other individuals. Only if Shell and Halo are required to do so by law, will your personal data be provided to supervisory agencies, fiscal authorities and investigative agencies.
5. For what period do we retain your personal data?
Upon your request to discontinue your participation in the Loyalty Program or by deleting Shell Recharge we will close the applicable accounts as soon as reasonably possible. We will also close or deactivate inactive customer accounts and close accounts that are used in violation of this Privacy Policy or applicable Terms and Conditions. Personal data from closed or deactivated accounts will be deleted or rendered anonymous as soon as is reasonably possible. Under certain circumstances we will retain personal data from closed or deactivated accounts for longer, such circumstances being the prevention of fraud or to otherwise take actions permitted or required by law.
6. Which cookies do Shell and Halo use?
Shell Recharge uses cookies or similar technology. A cookie is a small text file that is sent to your internet browser so that we are able to recognise your browser when you return. Shell, Halo and its authorised service providers may use small graphic images known as ‘clear GIFs’ that work in conjunction with cookies to identify you and your use of Shell Recharge. Shell, Halo and such service providers may also use other technologies to store information in your browser utilising local shared objects or local storage, such as HTML 5 cookies, flash cookies and other web application software methods.
Using these technologies we can collect data on the use of Shell Recharge such as which pages are visited, your interaction with information on the Website and the duration of your visit.
Functional cookies
Shell and Halo store cookies that are essential in providing the functionalities of Shell Recharge. For instance, the cookies remember your preferences, such as language and region, which remain as your default settings when you revisit Shell Recharge. However, should you wish to do so, you can choose to reject or block the cookies set by Shell and Halo by changing your browser settings – see the Help function within your browser for further details.
Web analytics cookies
Shell and Halo may use third party cookies for web analysis. Such cookies allow Shell to analyze the usage Shell Recharge. This relies on aggregated statistical data that Shell’s authorised service providers provide and allow Shell and Halo to understand the way you use Shell Recharge. Shell, Halo and such service providers may only provide such data to third parties if this is required by law.
Advertising cookies
Shell and Halo may use third party cookies for advertising purposes. Shell and Halo may use authorised service providers to serve advertising on Shell Recharge and other websites on the internet. Such service providers may place cookies on your browser, and may collect information that helps them identify your device, such as IP-address, or other unique or device identifiers.
Shell and Halo do not retain a cookie longer than necessary. We use session cookies and permanent cookies:
- A session cookie can track usage such as the webpages you visit and what options you use. When you close the internet browser, the session is ended and the cookie is deleted.
- A permanent cookie enables Shell Recharge to recognize you at a subsequent visit. It remains on your system until you delete it.
Please note that most browsers automatically accept cookies so if you do not wish cookies to be used you may need to actively delete or block the cookies.
You can also visit www.allaboutcookies.org for details on how to delete or reject cookies and for further information on cookies generally. For information on the use of cookies in mobile phone browsers and for details on how to reject or delete such cookies, please refer to your handset manual.
Note, however, that if you reject the use of cookies you will still be able to visit our websites but some of the functions may not work correctly and you may no longer be able to use all the functionalities of Shell Recharge.
7. If you communicate with us through social media
Sharing our Website or content through social media
If you choose to share our Website, Shell Recharge or content through social media such as LinkedIn, Facebook and/or Twitter, your personal data (such as your name and the fact that you are interested in Shell) will also be visible to all the visitors of your personal webpage on LinkedIn, Facebook and/or Twitter. On the use of such social media websites only the terms and conditions (including the privacy policy) of the social media website apply. Shell is not responsible for the processing of personal data or the privacy policy of such social media websites, and Shell's Privacy Policy is therefore not applicable.
Our Facebook page
We have a Facebook page. When you communicate with us through our Facebook page (for example, when you post a comment, upload media, send a personal message or become a fan of us by clicking the "Like" button, we may receive personal data about you (such as your (user) name, profile photo, your hometown, your email address and your gender). How we use your personal data, is described in the applicable Facebook Privacy Policy, which applies in addition to (i) this Privacy Policy and (ii) the terms of use and other statements from Facebook. Shell encourages you to carefully read the terms of use and other statements of Facebook. Such terms of use and other statements may differ from this Privacy Policy.
8. How do we secure your personal data?
We have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use.
9. Who to address regarding questions and requests of access, removal etc.
We aim to keep our data about you as accurate as possible. If you would like to review, change or delete the details you have supplied to us, please email support@halo-e.co.
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