Halo|theStation
使用指南 User Guide

新手提示

Tip for New User

立即登記 Register
即時充電 Charging
  1.  Halo | TheStation 充電站不設免費充電 （K11 Musea AC 充電除外）
     Halo | TheStation does not provide free charging service （Except K11 Musea AC Chargers)
  2. 所有收費充電站有機會有超時佔用費，充電服務完成後，繼續佔用充電站會有相關的費用，並在下一次充電時一併支付。
    After charging service complete, our Charging Station may charge the user Occupancy Penalty Fee accordingly. The Fee will be paid at next transaction.
  3. 充電不成功充電不會扣取任何費用，如有遇上充電不成功，可以拔槍重新充電。
    Payment will not be proceed if charging is not success. If charging is not success, unplug the cable and retry. 
  4. 手機信號較差的埸地會有 免費WI-FI提供  
    Free Wifi is provided at the charging station with weak mobile signal.


充電站收費

Charging Station Pricing

地區 Region 充電站 Charging Station 地址 Address 充電服務及收費 Charging Service and Fee
港島 HK Island CARRUSCUSTOMS 北角清華街15號 15, Ching Wah Street, North Point 點擊這裡 Click to check
Cloudlands 山頂種植道33號 35 Plantation Rd, The Peak 點擊這裡 Click to check
Ardshiel 山頂種植道45號 45 Plantation Rd The Peak 點擊這裡 Click to check
K11 Atelier 北角英王道728號, B3層 B3, 728 King’s Road, North Point 點擊這裡 Click to check
九龍 Kowloon 中港城 China Hong Kong City 九龍廣東道33號 33 Canton Rd, Tsim Sha Tsui 點擊這裡 Click to check
中港城 China Hong Kong City 九龍廣東道33號 33 Canton Rd, Tsim Sha Tsui 點擊這裡 Click to check
康宏廣埸 Concordia 尖沙咀康達徑康宏廣埸三樓 3/F Carpark, Concordia Plaza, Hong Tat Path, Tsim Sha Tsui East 點擊這裡 Click to check
K11人文購物藝術館 K11 MUSEA 尖沙咀梳士巴利道18號, B4 B4, 18 Salisbury Road, Tsim Sha Tsui 點擊這裡 Click to check
K11 購物藝術館 K11 Art Mall 尖沙咀河內道18號, B4層 B4, 18 Hanoi Road, Tsim Sha Tsui 點擊這裡 Click to check
現祟山 Lionsrise Mall 黃大仙親仁街五號 5 Chun Yan Street, Wong Tai Sin 點擊這裡 Click to check
新界 N.T. 逸峰廣埸 Greencode Plaza 新界粉嶺馬適路1號 1 Ma Sik Rd, Fanling 點擊這裡 Click to check
新界 N.T. 嘉豐花園 Richwood 大埔露輝路33號嘉豐花園 33, Lo Fai Rd, Tai Po 點擊這裡 Click to check
MG錦田汽車服務中心 MG Kam Tin Service Centre 錦田市大馬路永隆圍173B 173B, Wing Lung Terrace, Kam Tin Road 點擊這裡 Click to check
百利中心 Parklane Centre 屯門建榮街25號 25 Kin Wing St, Tuen Mun 點擊這裡 Click to check
兆禧 Siu Hei 屯門湖翠路201號 201 Wu Chui Rd, Tuen Mun 點擊這裡 Click to check
青衣邨 Tsing Yi Estate 新界青衣青綠街10號 10 Fung Shue Wo Road, Tsing Yi 點擊這裡 Click to Check
機場貨運大樓油站 Airport Cargo Terminal 赤鱲角赤鱲角南路10號 10 Chek Lap Kok South Road, Chek Lap Kok, Lantau 點擊這裡 Click to check
萬金中心 Golden Plaza Halo|theStation 元朗水車館街28號 28, Shui Che Kwun Street, Yuen Long 點擊這裡 Click to check
萬金中心 Golden Plaza Shell Recharge 元朗水車館街28號 28, Shui Che Kwun Street, Yuen Long 點擊這裡 Click to check


充電站地圖

Charging Station Map


使用說明

User Guide


聯絡我們

Contact us


常見問題 

Frequent Ask Question

 Halo | TheStation  provides 24-hour service.

The charger used in the  Halo | TheStation solution can support Type 1, Type 2, CCS 2 meaning it’s compatible with most EVs in the market.

 Some charging stations are equipped with non-wired chargers. Customers can use the built-in compliant conversion cable for charging.

Connect the EV to the charger, and then scan the QR Code on the charger with your smartphone. After logging in, select the EV that needs to be charged and the charging plan, and finally choose the payment method. After the payment is completed, the charging will start immediately

Visa, Master, Apply Pay, Android Pay, UnionPay and AE

You can enter the code after select the charging plan before processing to payment.

Unlock the EV plug, unplug the charger from EV and place back the cable to the cable holder.

You can choose to stop charging on your smartphone. Please note that the purchased service plan will be deemed to have been used.

Please check if you have unlock your EV.

If you find the charger does not start charging, you can try to check:

  1. if the charger gun is successfully plugged and locked
  2. if your smartphone is connected to internet
  3. if you have login to Epluscharging platform before scanning QR code; otherwise, please scan again
  4. if the situation is still, please call or WhatsApp our hotline 55062265

Yes.  Halo | TheStation  supports most of the electric vehicles in the market, but different electric vehicles have different maximum charging speed limits. The maximum charging speed of the car models on the market ranges from 50KW to 250KW, so the charging speed and time of each car will vary according to the limit and condition of the car battery.

Using a 7kW charger, the charging current can reach 32A; while using 120kW for overcharging, the charging current can reach up to 200A, so the charging time will be faster.

 Yes, you can add more than 1 EV in “My Car”

The fee of charging service  Halo | TheStation  provided is time based. The charger will provide a maximum amount electricity to the EV within a certain duration, e.g. the AC hourly 2 plan will provide a maximum 14kWh for 2 hours

Please contact with the management office

 One user cannot charge more than 1 EV under same user at the same time; but user can do so in different time.

 Please try again as it would not have any transaction if the payment were failed. The transaction will not charged if the charging is failed. The fee will be refunded. 

Different charging stations will have different treatments. Generally, occupancy fee $5/min will be charged after 5min completion for fast charging; occupancy fee $1/min will be charged after 15min completion for other charging. The occupancy fee will be paid in your next charging. 

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