Tip for New User
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Frequent Ask Question
所有BENZ電動車在插槍後，必須在 90秒內完成充電啟動過程，否則電動車會TIMEOUT 並不會充電。可以拔槍重新再充電。
Halo | TheStation provides 24-hour service.
The charger used in the Halo | TheStation solution can support Type 1, Type 2, CCS 2 meaning it’s compatible with most EVs in the market.
Some charging stations are equipped with non-wired chargers. Customers can use the built-in compliant conversion cable for charging.
Connect the EV to the charger, and then scan the QR Code on the charger with your smartphone. After logging in, select the EV that needs to be charged and the charging plan, and finally choose the payment method. After the payment is completed, the charging will start immediately
Visa, Master, Apply Pay, Android Pay, UnionPay and AE
You can enter the code after select the charging plan before processing to payment.
Unlock the EV plug, unplug the charger from EV and place back the cable to the cable holder.
You can choose to stop charging on your smartphone. Please note that the purchased service plan will be deemed to have been used.
Please check if you have unlock your EV.
If you find the charger does not start charging, you can try to check:
Yes. Halo | TheStation supports most of the electric vehicles in the market, but different electric vehicles have different maximum charging speed limits. The maximum charging speed of the car models on the market ranges from 50KW to 250KW, so the charging speed and time of each car will vary according to the limit and condition of the car battery.
Using a 7kW charger, the charging current can reach 32A; while using 120kW for overcharging, the charging current can reach up to 200A, so the charging time will be faster.
Yes, you can add more than 1 EV in “My Car”
The fee of charging service Halo | TheStation provided is time based. The charger will provide a maximum amount electricity to the EV within a certain duration, e.g. the AC hourly 2 plan will provide a maximum 14kWh for 2 hours
Please contact with the management office
One user cannot charge more than 1 EV under same user at the same time; but user can do so in different time.
Please try again as it would not have any transaction if the payment were failed. The transaction will not charged if the charging is failed. The fee will be refunded.
Different charging stations will have different treatments. Generally, occupancy fee $5/min will be charged after 5min completion for fast charging; occupancy fee $1/min will be charged after 15min completion for other charging. The occupancy fee will be paid in your next charging.
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